About Us / Expertise
- ABOUT B&B MUFFLER AND AUTOMOTIVE
- OUR FACILITY
- OUR SHOP CERTIFICATIONS
- OUR PROMISE TO OUR CUSTOMERS (A Message From The Owner)
- OUR CODE OF ETHICS
- OUR POLICIES
- OUR STAFF
ABOUT B&B MUFFLER AND AUTOMOTIVE
We make every attempt to make your service experience as hassle-free as possible. We have been at the same location serving our customers since 1974 offering an array of services and assistance to help you with your automotive needs. If you're a new customer, finding out about a facility and who they are can help you in making a good decision for placing your trust in an automotive repair facility. If you're a longtime customer, you already know most of us. Most of our staff has been here for a quite a while.
The following information is here to provide a brief overview of our facility, how we approach automotive repair, the people behind the process and what some of our credentials mean.
OUR FACILITY
- A 20 bay service shop with full exhaust and repair services (we even handle
large trucks and motor-homes for exhaust repairs)
- Open Monday through Friday from 7:00AM to 6:00PM & Saturdays 9:00AM
to 4:00PM
- A fairly large air conditioned waiting area (with TV, magazines, newspapers &
Wifi available)
- An area for the little ones (with children's books, markers & drawing books)
- Clean & well maintained bathrooms
- Refreshments
- Local restaurants & a book store across the street (walking distance)
OUR SHOP CERTIFICATIONS
We are a Texas AAA Approved Auto Repair Center.
What does that mean?
According to AAA: "The AAA Approved Auto Repair program approves only facilities that meet the highest standards in vehicle repair, competency, reliability, cleanliness, overall experience and fair pricing. These repair facilities must also employ only trained, certified technicians, and offer timely repairs, convenient hours and courteous service."
We meet the stringent requirements of the Approved Auto Repair program in all areas:
- Customer Service
- Facility Appearance
- Staff Qualifications
- Community Reputation
- Equipment Requirements
- Scope of Service and Repairs for the Automobile Association of America (AAA).
We are a NAPA AutoCare Center.
What does that mean?
NAPA AutoCare centers are locally owned and operated with over 13,000 independent centers across the country. NAPA AutoCare is not a franchise, but an elite group of automotive repair shops that have been exclusively invited to join a network that share the common goal of providing a higher quality of service and benefits to their customers. In being a NAPA AutoCare Center we adopt and maintain the NAPA AutoCare Code of Ethics:
- To be dedicated to customer satisfaction
- To maintain the highest standards of our profession
- To uphold the integrity of all members of the NAPA AutoCare program
- To exercise reasonable care for the customer's property while in our possession
- To provide a system for fair settlement of customer complaints should they occur
- To obtain prior authorization and provide a price estimate for work to be performed
- To perform high quality diagnostic and repair services at a fair price using quality parts
We are an Officially State Recognized Emission Repair & State Inspection
Facility.
What does that mean?
We have been approved by the state of Texas in not only performing state vehicle inspections, but also performing the complex emission repairs required to bring your vehicle back into compliance should it fail a state inspection.
We are a BBB Accredited Business registered with the Better Business
Bureau.
What does that mean?
It means B&B Muffler and Automotive has met the accreditation standards set by the BBB for a responsibly operated business. This includes a commitment to make a good faith effort to resolve any customer complaints should they arise.
BBB accreditation standards
What is a BBB Accredited Business?
OUR PROMISE TO OUR CUSTOMERS
(A Message From The Owner)
Dear Customer,
I think we would all agree that a reliable vehicle is a necessity. We have to get from point A to point B and, in the increasing pace of our worlds here in Austin, we have to do it fast.
When your vehicle breaks down or needs maintenance, you need someone to take care of it fast. And finding a trustworthy, knowledgeable mechanic who won't try to up-sell you or who takes weeks to make the repair can be somewhat of a challenge. You need someone you can trust, not just the first time you have a problem, but for the life of your vehicle.
That's part of the reason why we make it our mission to earn and maintain that trusting relationship with you. Our goal is to empower you with knowledge about your automobile to allow you to make a decision that is best for you.
We assess what your automobile needs now, what it will need in the short term, and what it will need in the long term. We invite your involvement in the process of repairing your vehicle; all questions are welcome. We respect your right to say "no" or "not right now." If there is a safety issue, we will make sure you understand what needs to be done and the urgency, if any, to get it repaired to make sure your vehicle is operating as it should, whether we work together on that repair or not.
We hope to establish a trustworthy relationship with you and maintain it for years to come. We want to be the one you think of the next when someone asks, "Anyone know a good mechanic?" To that end, we can only become better by listening to our customers. If something is not to your expectations, please let me know (my contact information is below).
If you are a new customer, welcome aboard! If you are an existing customer, thank you for your trust and patronage. We look forward to continuing to meet your needs.
Sincerely,
Michael Heide
Owner & Shop Foreman
B&B Muffler and Automotive
512-447-5581 ph
512-447-4601 fax
mike@bbmuffler.com
OUR CODE OF ETHICS
- Provide the highest quality of care with honesty and integrity,
- Maintain the highest standards in our profession,
- Be dedicated to our customers and their service needs,
- Protect our customer's trust placed in us,
- Perform high quality diagnostic and repair services at a fair price, and,
- To educate our customers to what is involved with the care, maintenance and repair of their vehicle(s).
OUR POLICIES
- We require a signed invoice to perform any requested service.
- We will install customer supplied parts, but will not warranty them or the labor to install them.
- We have a $45.00 minimum service charge.
- We can NOT provide an accurate phone quote for a repair or part replacement. We can only provide a rough estimate after you provide us with the necessary information to properly research and compile the estimate. This means in EVERY case we have to build a customer profile with the year, make, model and engine size at a MINIMUM to provide a thorough estimate as possible. This also allows us to keep that information on file for 30 days in case you decide to have the work performed at a later date. We DON'T GUESS. We would rather see the vehicle to make a proper determination to not only protect us, but to protect you, your car and your wallet. Guessing only causes problems, frustration and costly mistakes.
- When the repair costs exceed the perceived vehicle value, a Service Advisor will notify you of the concern. If the repairs are still requested, a deposit of 1/2 the estimated cost to repair the vehicle will be required before proceeding.
- Vehicle storage fees apply at $15.00 per day after 3 days from notification of completion of the authorized repairs or services rendered.
- Vehicles that are left with us and no contact can be established with the responsible party after 7 business days, the vehicle will be considered abandoned. The vehicle will then be processed with the Austin Police Department.
- Engine repairs, such as engine overhauls and cylinder head gasket replacements, will require 1/2 down of the estimated cost to proceed.
- Special Ordered parts cannot be returned.
- There is a 10% restocking fee on parts purchased over-the-counter.
OUR STAFF
Kim Heide — Owner / Office Manager Kim@bbmuffler.com
Michael Heide — Owner / Shop Foreman
Mike@bbmuffler.com
Richard Arnold - Service Manager
Richard@bbmuffler.com
Qualifications:
Larry Ross — Parts Manager
Larry@bbmuffler.com
Rick Richuber - Service Advisor
Rick@bbmuffler.com
Earl Kessinger — Exhaust Manager
Earl@bbmuffler.com
Juan Rivera — Master Brake & Suspension Technician
Ernst Hernandez — Repair Technician
Bryan Longenecker — Repair Technician
Qualifications:
Wayne Olkowski — ASE Advanced L1 Diagnostic Repair Technician
Daniel "Doc" Green -- ASE Master & L1 Advanced Diagnostic Repair Technician
Jose Cruz — General Service Technician
Patrick Patterson — General Service Technician
Todd Shaw — Exhaust Technician