A Message from the Owner

Dear Customer,

I think we would all agree that a reliable vehicle is a necessity. We have to get from point A to point B and, in the increasing pace of our worlds here in Austin, we have to do it fast.

When your vehicle breaks down or needs maintenance, you need someone to take care of it fast. And finding a trustworthy, knowledgeable mechanic who won’t try to up-sell you or who takes weeks to make the repair can be somewhat of a challenge. You need someone you can trust, not just the first time you have a problem, but for the life of your vehicle.

That’s part of the reason why we make it our mission to earn and maintain that trusting relationship with you. Our goal is to empower you with knowledge about your automobile to allow you to make a decision that is best for you.

We assess what your automobile needs now, what it will need in the short term, and what it will need in the long term. We invite your involvement in the process of repairing your vehicle; all questions are welcome. We respect your right to say “no” or “not right now.” If there is a safety issue, we will make sure you understand what needs to be done and the urgency, if any, to get it repaired to make sure your vehicle is operating as it should, whether we work together on that repair or not.

We hope to establish a trustworthy relationship with you and maintain it for years to come. We want to be the one you think of the next when someone asks, “Anyone know a good mechanic?” To that end, we can only become better by listening to our customers. If something is not to your expectations, please let me know (my contact information is below).

If you are a new customer, welcome aboard! If you are an existing customer, thank you for your trust and patronage. We look forward to continuing to meet your needs.

Sincerely,

Michael Heide
Owner & Shop Foreman
B&B Muffler and Automotive
512-447-5581 ph
512-447-4601 fax
mike@bbmuffler.com