We require a signed invoice to perform any requested service.
We will install customer supplied parts, but will not warranty them or the labor to install them.
We have a 1/2 hour minimum service charge.
We can NOT provide an accurate phone quote for a repair or part replacement. We can only provide a rough estimate after you provide us with the necessary information to properly research and compile the estimate. This means in EVERY case we have to build a customer profile with the year, make, model and engine size at a MINIMUM to provide a thorough estimate as possible. This also allows us to keep that information on file for 30 days in case you decide to have the work performed at a later date. We DON’T GUESS. We would rather see the vehicle to make a proper determination to not only protect us, but to protect you, your car and your wallet. Guessing only causes problems, frustration and costly mistakes.
When the repair costs exceed the perceived vehicle value, a Service Advisor will notify you of the concern. If the repairs are still requested, a deposit of 1/2 the estimated cost to repair the vehicle will be required before proceeding.
Vehicle storage fees apply at $15.00 per day after 3 days from notification of completion of the authorized repairs or services rendered.
Vehicles that are left with us and no contact can be established with the responsible party after 7 business days, the vehicle will be considered abandoned. The vehicle will then be processed with the Austin Police Department.
Engine repairs, such as engine overhauls and cylinder head gasket replacements, will require 1/2 down of the estimated cost to proceed.
Special Ordered parts cannot be returned.
There is a 10% restocking fee on parts purchased over-the-counter.