Our Shop Certifications

We are a Texas AAA Approved Auto Repair Center.
What does that mean?
According to AAA: “The AAA Approved Auto Repair program approves only facilities that meet the highest standards in vehicle repair, competency, reliability, cleanliness, overall experience and fair pricing. These repair facilities must also employ only trained, certified technicians, and offer timely repairs, convenient hours and courteous service.”

We meet the stringent requirements of the Approved Auto Repair program in all areas:

• Customer Service
• Facility Appearance
• Staff Qualifications
• Community Reputation
• Equipment Requirements
• Scope of Service and Repairs for the Automobile Association of America (AAA)

We are a NAPA AutoCare Center.
What does that mean?

NAPA AutoCare centers are locally owned and operated with over 13,000 independent centers across the country. NAPA AutoCare is not a franchise, but an elite group of automotive repair shops that have been exclusively invited to join a network that share the common goal of providing a higher quality of service and benefits to their customers. In being a NAPA AutoCare Center we adopt and maintain the NAPA AutoCare Code of Ethics:

• To be dedicated to customer satisfaction
• To maintain the highest standards of our profession
• To uphold the integrity of all members of the NAPA AutoCare program
• To exercise reasonable care for the customer’s property while in our possession
• To provide a system for fair settlement of customer complaints should they occur
• To obtain prior authorization and provide a price estimate for work to be performed
• To perform high quality diagnostic and repair services at a fair price using quality parts

We are an Officially State Recognized Emission Repair & State Inspection Facility.
What does that mean?
We have been approved by the state of Texas in not only performing state vehicle inspections, but also performing the complex emission repairs required to bring your vehicle back into compliance should it fail a state inspection.

We are a BBB Accredited Business registered with the Better Business Bureau.
What does that mean?
It means B&B Muffler and Automotive has met the accreditation standards set by the BBB for a responsibly operated business. This includes a commitment to make a good faith effort to resolve any customer complaints should they arise.

BBB accreditation standards

What is a BBB Accredited Business?

Our BBB Rating

We are a City of Austin Clean Water Partner.
What does that mean?

We are partners with the Austin Watershed Protection Department to reduce pollution and water quality degradation of our creeks and lakes. We have worked with the City of Austin in this voluntary program to become a more conscientious business.