March 30, 2020
To our customers,
We are open! Per the City of Austin’s Stay at Home Work Safe Order #20200324-007, B&B Muffler and Automotive Service Center is deemed an “essential business”. We have chosen to remain open, with strict adherence to the guidelines as recommended by the CDC and the City of Austin Public Health, to serve our customers and keep our employees working.
As of Monday, March 30, we will be open Monday – Friday 8am-5pm and Saturday 9am-4pm. For the safety of you, our customer, and our employees, our waiting room will be closed till further notice. Please pull up near our front door and if no one is outside at that particular moment, honk once or twice and one of our Service Advisors will come out to your car. We will take all your information and provide you with a sanitized pen to sign your repair order request. You also have the option of doing everything remotely by phone or our website including using our tow service. There is also our Night Drop service and a after hour pick-up procedure that can be arranged with a secure lock-box.
- Our online Service Request form
- Night Drop: fill out the paperwork, put your keys in the envelope and then put envelope in our Night Drop slot.
We are also continuing to use the following precautions:
- We have hand sanitizer and multiple hand washing stations for our employees and they are very aware of the need for proper and safe hygiene.
- Your keys will be wiped with a disinfectant wipe in addition to your vehicle’s contact areas – steering wheel, exterior and interior door handles, etc. when we bring your vehicle into our facility. If you have any allergies/issues with sanitizing disinfectants please let us know.
- Our technicians have always used protective gloves and will continue to do so. They work in their own stations with more than the suggested social/physical distancing space.
- Upon completion of the authorized repairs, your keys and your vehicle’s contact areas will be wiped with a disinfectant wipe again.
Our Service Advisors will be in contact with you regarding the status and completion of your repair.
Thank you for your support as we all strive to get through this as quickly and safely as possible.
Sincerely,
Mike
and the entire B&B Muffler and Automotive Team
email: customerservice@bbmuffler.com
